General Inquiries

A: Our offices are open Monday thru Friday, 8:30 AM to 5:30 PM Eastern Standard Time.

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A: Yes. Our ISO certificate plus RoHS and REACH compliance statements can be viewed on our Quality Management page on this website. You can download a copy of our ISO multi-site certificate here.

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A: A copy of the Lapp Group NA terms & conditions of sales can be downloaded here.

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A: A copy of the Lapp Group NA warranty statement can be downloaded here.

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A: A copy of the Lapp Group NA standard return policy can be downloaded here.

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A: You can call our toll free number 800-774-3539 and speak to one of our sales representative.

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A: You can call our toll free number 800-774-3539 and speak to one of our customer service representative. If you are an authorized distributor, you can log into our e-shop (www.esales.lappusa.com).

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A: Minimum order for parts is $100.00 and $250.00 for parts and cable.

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A: Lapp accepts all major credit cards Visa, MasterCard & American Express as well as bank transfers (fees may apply). An open account can be established with an approved credit application.

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A: Ground orders are processed and shipped within 1-2 business days. Most rush orders are shipped on the same day if order is received before the cut-off time.

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A: Sample can be requested online. Simply fill out the electronic form by indicating the part # you would like to obtain a sample for. Please note that conduit and hook-up wire are not available as samples. Contact

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A: To find out of the Lapp Group has an Authorized Dealer in your area, click on the dealer locator. Select your state from the drop-down to obtain a list of the Lapp dealer in your area.

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A: Lapp offer many options for freight and shipping routing including Federal Express, UPS and numerous truck and airfreight lines. Please call our customer service team at 800-774-3539 for specific shipping instructions.

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A: Lapp offer many options for freight and shipping routing including Federal Express, UPS and numerous truck and airfreight lines. Please call our customer service team at 800-774-3539 for specific shipping instructions.
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